Thank you for choosing Recovery Physiotherapy and Sports Rehab for your home visit physiotherapy needs. To ensure that we provide you with the best possible care, we have established the following policy guidelines. Please take a moment to review these important points:
1. Eligibility for Home Visits
Our home visit physiotherapy services are available to patients who:
Have a medical condition or disability that restricts your ability to visit a clinic.
You reside within our service area in New South Wales.
Before we can proceed with your home visit, we will conduct an initial assessment to determine your eligibility for this service.
2. Scheduling Your Appointment
To schedule a home visit appointment with us, you can reach out to our clinic’s phone or use our online booking system. We kindly request that you provide accurate contact information and address details for scheduling home visits.
Our appointments are typically scheduled during our regular clinic hours. In the event that you require an after-hours visit, please let us know in advance, as additional charges may apply.
3. Safety and Hygiene
Your safety and well-being are our top priorities. Our physiotherapists adhere to strict infection control and hygiene standards during home visits. This includes the use of personal protective equipment (PPE) when necessary.
4. Privacy and Confidentiality
Rest assured that your personal and medical information will be handled with the utmost care and confidentiality. We maintain compliance with all relevant privacy laws and regulations.
5. Equipment and Supplies
Our physiotherapists will bring all the necessary equipment and supplies to conduct your assessment, treatment, and exercises during the home visit.
6. Communication
We believe in transparent communication. You will be informed about your treatment plan, expected outcomes, and any home exercise programs as part of your care.
7. Cancellation Policy
We understand that unforeseen circumstances can sometimes lead to appointment changes. If you need to cancel or reschedule your home visit appointment, we kindly request that you provide at least 24 hours’ notice.
In the event of a cancellation with less than 24 hours’ notice, there may be a full charge for the scheduled appointment. However, we also understand that emergencies and exceptional circumstances can arise, and these will be considered on a case-by-case basis.
We appreciate your understanding and cooperation with our cancellation policy. It helps us ensure that we can continue providing quality care to all our clients.
Please don’t hesitate to reach out if you have any questions or need further information. We are here to support your journey to better health and well-being.
Thank you for choosing Recovery Physiotherapy and Sports Rehab for your home visit physiotherapy services.
